Gas Frequently Asked Questions

Are gas fireplaces safe?

Yes. All gas fireplaces are equipped with safety features such as a 100% fail-safe shut-off valves; if the pilot flame goes out, the gas flow will automatically turn off. In addition, our IAS-accredited laboratory tests and certifies all appliances to the latest multinational standards. Please remember that, like any other appliance, your gas fireplace should be cleaned and serviced regularly to ensure that it continues to provide warmth and convenience.

Will my fireplace operate during a power outage?

Most current fireplaces that have a standing (continuous) pilot ignition system will continue to operate during a power outage. Fireplaces like these generate a small amount of their own electricity - enough to operate the gas control - so that the fireplace will operate safely even when your furnace will not. If you have optional fans or a handheld remote control installed, they will not run during a power outage. Please note: if you do have a remote control installed, you may need to flip a switch in the control compartment in order to light the fireplace manually. Some fireplaces may be equipped with optional ignition systems like the Hot Surface (Electronic) Ignition or the Spark-To-Burner (Pilot less) Ignition. Fireplaces that are equipped with these systems will not operate during a power outage because they rely on the household electrical supply. Some models of fireplace are equipped with "integral" fans, which means that fans are required to keep surface temperatures below a certain safe limit. When the fans stop working during a power failure, a safety switch will automatically turn off the fireplace until it is within limits. The fireplace will then relight automatically. In this way, the fireplace will 'cycle' until power is restored to the fans.

What is a Direct Vent fireplace?

All gas fireplaces need a constant supply of fresh air in order to operate. Direct Vent fireplaces have a sealed, glass-fronted combustion chamber that keeps the byproducts of combustion out of the living space. Air is drawn into the firebox from outside the home using a special co-axial flue pipe system. This 'pipe within a pipe' also exhausts the flue products outside the home. Direct vent fireplaces offer good efficiency because they don't steal heated air from the living space.

What is a B-Vent fireplace?

B-Vent fireplaces (sometimes called Top Vent or Natural Vent) draw air into the combustion chamber from inside the home. This fresh air is mixed with gas and burned in the fireplace. The fireplace exhausts the byproducts of combustion outside of your home using a dedicated B-Vent flue pipe. Although fresh air is used from inside your home, products of combustion are never vented into your home.

What is a vent free gas fireplace?

A Vent Free gas fireplace does not use a chimney or flue pipe.

Ontario regulations prohibit the sale of vent free gas fireplaces.

How often should I have my fireplace serviced or inspected?

Have your fireplace and installation inspected yearly by a qualified service person. Visit our Safety Tips page for more tips and care information.

What fuels are available to operate my fireplace?

All fireplaces are designed to burn either Natural Gas (NG) or Liquid Propane (LP). When you order a fireplace, we will help you determine which fuel you will need.

If you want to convert from one fuel to the other after you have installed your fireplace, a conversion kit is available for most models. Some models are available in Natural Gas only. Contact us for more information and pricing.

Can I turn off my pilot in the summer when it is not being used, or should I leave it on?

Yes, or you can safely leave it burning year-round. It helps to minimize the moisture from accumulating inside the firebox.

There is a white film on the glass, log set and brick or inside the firebox. What is it?

This is a normal bi-product of combustion in gas fireplaces, and will continue to deposit over time. You will have to regularly clean the glass, log set, firebox, and gas control compartment.

How do I clean my glass?

It is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.

  1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.
  2. Remove the front face or louvres of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.
  3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.
  4. For heavy deposits, use a recommended hard water glass cleaner.
  5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.
  6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.

How do I remove the glass from my fireplace?

Please refer to the installation manual or user's guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.

My pilot flame does not stay lit and extinguishes prematurely. How can I correct this?

The most common cause of pilot outage in gas fireplaces is actually a weak pilot flame. This usually indicates debris and deposits have built up causing weak fuel flow. A servicing and cleaning by one of our professionals can solve this. Contact us for more information.

Can I buy extra fire stones or fire gems for my fireplace?

Yes, contact us and we will be able to order extra fire stones or fire gems for you.

I purchased a fireplace with linear burners and I want to put rocks inside. Can I use regular river stones?

No, Ceramic composite materials are used for firebox accessories. Regular river rock will crack and shatter when subjected to high temperatures, therefore constituting a health and safety issue.

We can supply you with the correct composite river rocks for your fireplace. Contact us for more information.

My fireplace is about 10-15 years old. The pilot light will light the fireplace but the flame goes out after about half an hour. What's wrong?

This is normally caused by a weak air/fuel mixture within the combustion chamber of the fireplace. The cause is from the accumulation of soot within the burner tubes, and collecting in/around the orifices. The solution is clean the orifices of debris, vacuuming all dirt and soot produced by the burning of fuel. We can correct this with a service call for you.

Should my gas fireplace have a blower?

Some fireplace heaters are so effective at producing both radiant and convection heat that a blower will not do a lot to improve your comfort. Blowers cannot deliver radiant heat nor will they influence air circulation much beyond the immediate area of the fireplace. A blower can, however, help circulate heat into larger rooms in your home.

How do gas fireplaces vent?

The majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.

Should I have an inspection performed on my fireplace, stove or insert?

Yes. We recommend that you have one of our qualified technicians service your fireplace, stove or insert annually to ensure that it functions properly.

My fan is too noisy. What can I do?

Some fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louvre of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair!

If I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?

Your decision really comes down to how much of a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. If the look of the flame is more important then a gas log set may be the way you wish to go. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.

How often do I have to clean the gas fireplace and vent?

Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season.

Can I cover the louvres on my fireplace or insert face?

No. The louvres allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.

Can I install a fireplace, stove or insert myself?

Installation of hearth products must be done in strict accordance with local or national building codes and the unit's installation manual, and should be installed by a factory-trained professional.

I want the look of a great fire but don't want heat. What are my options?

There are several gas fireplace models which allow you to control the heat coming into the room. You have the option of redirecting the heat totally out of your home, or to other parts of your home. Electric fireplaces are also available in a heat or no heat operation mode. Gas log sets are also another option to consider.

I have an odour in my gas fireplace.

On gas fireplaces that are not brand new and are emitting some odour, try cleaning behind the upper and lower louvers. Dust can cause odour. Another source of odour can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odour can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don't correctly identify the odour, contact us and we will inspect your fireplace.

Can I position my gas logs in a different fashion or use a different log set?

Not on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by the CSA. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.

Can I remove the glass panel on my gas fireplace?

Not if your fireplace was shipped with a glass panel on the front. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely.

Can I shut the pilot off in the summer?

The climate in Ontario is high in humidity, so we don't recommend it. However, if you won't be using your fireplace for an extended period of time, you can turn the pilot off and follow the instructions in your user's manual to relight the pilot when needed.

Is direct vent the same as ventless/vent free?

Absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.

The glass on my fireplace is unusually hot.

The glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass, and we offer a selection of screens in the Accessories section of our website.

The mantel on my fireplace is unusually hot.

While direct vent gas fireplaces are designed principally for their aesthetic value, we also sell and install fireplaces the generate as much heat output as possible to increase your home value and heating efficiency. It should be noted that while our fireplace generate a great deal of heat, they meet or exceed CSA standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).

Why do I have blue flames?

This is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. We can assist you with the adjustment; contact us for more information.

How do I know where I can place my gas logs?

The installation manual included with your logs includes detailed diagrams showing where the logs should be placed to allow for optimal product performance.

How do I size gas logs for my fireplace?

The proper size for your gas logs is determined by the size of the fireplace base and the overall size of the gas log and hearth kit. You will have to measure the front width, back width, depth and height of your fireplace. If you install your logs or gas log controls too close to the sides, you can cause damage to your fireplace and gas log controls.

How much do gas logs cost to operate?

Cost will vary from product to product based on the BTU input and the type of gas used. Contact Enbridge Gas with the BTU/hour input rating of the gas logs you are interested in and they should be able to relate it to the local, current fuel costs.

How much heat will I get from my gas logs?

Gas logs will provide radiant heat in the general hearth area. Gas logs are easy to use, require little maintenance, and enhance the aesthetic appeal of your fireplace whether on or off. Use in conjunction with glass doors will improve their heating capacity. For maximum heat output, a full direct vent insert should be considered.

What are glass logs made of?

Gas logs are usually made of high-temperature ceramic fibre materials.

What do I do if one of my gas logs breaks?

Contact us and we will order you a new gas logs. Do not use your fireplace until your log set is complete and placed properly. Operating the fireplace with an incomplete log set or a log set that is improperly placed can cause sooting.

Why do gas logs collect soot?

Sooting is the result of impingement caused by incomplete combustion. Incomplete combustion occurs when a flame comes into contact with a surface, which in turn cools the flame and prevents combustion.

Why will the blower not turn on immediately?

Most fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies.

With gas logs, do I need the damper open all the time?

A damper clamp is included with your gas log set and must be installed to maintain a small opening at all times to allow for the escape of any pilot exhaust. When the logs are in use, the damper must be fully open.

Can I change the look of my fireplace?

Yes. You can change the look of your fireplace with one of our mantels. Depending on your specific fireplace, you can also give your fireplace a "face lift" by changing the facing and/or trim options.

Can I convert my gas fireplace to a wood burning fireplace?

No, you cannot convert your gas fireplace to a wood burning fireplace.

Can I install a blower or a fan kit on my fireplace after the fireplace has been installed?

Many of our gas fireplace models that have louvres or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering and installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. You should also make sure the circuit breaker is not tripped.

If there is no electricity to the junction box you would have to run electricity to the fireplace first before the fan kit could be installed.

As soon as you have a working junction box, you can order a fan kit through us, and our fan kits include installation instructions.

Can I use an existing masonry chimney as the vent for my gas fireplace?

No. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. We do offer several wood burning or gas burning inserts that are designed for retrofit into an existing masonry fireplace, and they include special venting that can be used inside of your existing masonry chimney.

Doesn't the solid glass panel keep me from getting heat out of my direct vent gas fireplace?

On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill.

How do gas fireplaces vent?

The majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.

What does the term "zero clearance" mean?

The term "zero clearance" has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish.

What fireplaces do you sell that do not have glass fronts?

Heatilator carries "Geneva" model B-vent gas fireplaces which are sold without fixed glass on the front. You can view these fireplaces at

What is an IPI ignition system?

An Intermittent Pilot Ignition (IPI) system is an electronic system which uses an electrode to ignite the pilot gas. The pilot flame lights the main burner gas in turn. The term "intermittent" is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and conserves energy when the appliance is not in operation.

What is the difference between a Direct Vent and a B-Vent gas hearth product?

A B-vent gas hearth product must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. Direct vents can be vented vertically or horizontally through an exterior wall. Direct vents are a completely sealed system; B-vent appliances are not.

Are the flames on my gas logs adjustable?

The flames are not adjustable.

Can I convert my gas logs from LP to natural gas or from natural gas to LP?

Yes. Contact us for conversion pricing and service availability.

Can I remove my gas logs and burn wood on the hearth kit?

No. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.

Can the glass doors on my fireplace be closed when my gas logs are burning?

No. You must leave the doors open when you are operating your gas logs to avoid damaging the controls.

How can I install gas logs if my gas line comes in from the left side?

The Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.

How do I clean my gas logs?

Never, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.

What is the recommended burn-in procedure on a new gas fireplace?

On a new gas fireplace there is a curing time or burn-in time. When initially burning your new gas fireplace, the oils, etc. from manufacturing will be burning off the fireplace. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass and continuing to burn the fireplace an additional 9-21 hours. (Make sure you re-latch the glass so it is securely fastened on your fireplace.) If necessary, open a window to release any odour during this process. This should eliminate the manufacturing smell on a new fireplace.

Can I remove the glass panel on my gas fireplace?

Not if your fireplace was shipped with a glass panel on the front. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. You would need to check with us determine if the glass panel can be removed from this type of unit. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely.

What is the absolute minimum firebox size that will allow me to burn gas logs?

Minimum sizing is determined by consulting the measurements provided in the installation manual. Your local dealer will provide assistance in properly sizing your gas log set.

What is the cost of installing gas logs?

The cost will vary depending on the degree of difficulty in getting a gas line to your fireplace. While we do use factory-trained installers, all homes are different and therefore the degree of difficulty will vary as well. For a quote, contact us.

Why should I buy gas logs?

Gas logs create a beautiful fire that will liven up a party or enhance a relaxing, quiet atmosphere. Gas logs are convenient, easy to operate and require minimal maintenance.

Can a gas fireplace be installed in a room that does not have a fireplace?

Yes. Direct vent gas fireplaces and stoves are designed for installation in this manner. Direct vent gas fireplaces are installed and vented without the need of masonry work.

Is it possible to have a gas fire without having an existing fireplace? For example, can I place a fireplace on a back outside wall?

Yes. A zero clearance direct vent fireplace does not require any existing fireplace or chimney system and would vent straight through the outside wall.

Do we need a vent for an exterior fireplace?

There are several exterior gas fireplaces on the market which do not require venting off the top or rear of the unit; they simply vent out the front. However for the best flame effect, install a zero-clearance wood-burning fireplace complete with venting, or a full masonry fireplace, and install a gas log set.

We have a gas insert that is approximately 8 years old. Is it possible to convert this to a direct vent? If not, could it be power-vented to achieve a similar result?

It is not possible to convert a "B" vent fireplace into a direct vent. It is possible to add a power vent. We would need to know a few more things - how far do you want to vent etc. The downsides of a power vent system are noise, permanent power requirements and cost.

Can we hook up our fireplace to a smart system?

If your fireplace has electronic ignition, hooking up to a smart system is a relatively straightforward process; essentially it is just another switch. If your unit has a standing pilot system, you will have to install a relay which goes from millivolts to 24 volts, which is the operating level for most smart systems.

We are removing our open inefficient gas fireplace and want to replace it with a sealed efficient unit which would hook up to the existing vent. Can this be done?

The existing vent is likely a B vent system and almost all efficient units today use a balanced flue system - a pipe within a pipe - where exhaust is released through the inner pipe and intake fresh air comes in through the outer pipe. This is also known as a direct vent system (although sometimes this name may be confusing because the system can work either horizontally or vertically). The direct vent system cannot be hooked up to an existing B vent system. Your best (and possibly only) option to hook up to the existing B vent is to install an efficient B-vented-style insert unit, made to go into existing wood units. This insert unit has a zero clearance kit option which allows it to be hooked up to a B vent system where the fireplace has been removed.

I am interested in getting a fireplace installed in my home. I don't have an existing space and am told I would need what is called a zero clearance kit. You advertise the use of what you call an approved metal firebox. Is that the same as a zero clearance kit and what exactly is it made of? How is it installed in the wall for the fireplace insert to fit into?

An approved metal firebox refers to either a gas or wood burning fireplace that an insert would fit into. A zero clearance kit is a metal box shaped to fit a gas fireplace insert and is installed In the wall and framed to. It requires a B-vent type vent system which ultimately will terminate past the roof line.

I am looking to replace my existing open gas or wood burning fireplace with a more efficient sealed gas unit, and I want to accomplish this without affecting my finishes.

In 49 out of 50 times, you will not be able to completely take out your existing fireplace without affecting your surrounding finishes. There are small efficient inserts available specifically designed to fit into existing fireplaces. There also is the option to partially cut out your existing fireplace and install an efficient insert with a zero clearance kit.

When purchasing a gas fireplace is it not standard to get a fan and thermostat with it or is this extra and approximately how much? And can they be installed after the fireplace has been inserted?

It is not standard on most fireplaces to have a fan. They are generally options ranging in price, depending upon the model, from $150 to $300. Some units come with built in modulating flame/heat controls. Wall mounted calibrated thermostats are extra and cost from $39 and up depending upon the features and the installation required. It is possible to add fans and thermostats after the initial installation of the fireplace.

I am getting confused between the efficiency of direct vent and sealed B-vent fireplaces. I have been told that the sealed B-vent does not create the draft and waste heat like the standard B-vent gas fireplace and is not noticeably different from the direct vent. Is this true?

Not all direct vent fireplaces are efficient, but most are, it depends on whether they have heat exchangers etc. or not. Definitely open B vented units are inefficient and can cause drafts. Some sealed B-vented units are as efficient as the better direct vent units as long as they have been installed properly with fresh air make up. Quite often in older homes there is adequate fresh air make-up; fresh air kits are usually required for newer, 'tighter' homes.

Can I increase the efficiency of my open fireplace by adding glass doors and a fan?

Adding a set of doors to an open fireplace will not increase the efficiency of a fireplace. Furthermore you may blow the doors out or melt the valve of your gas fireplace by operating the fireplace with the doors closed. However, when the fireplace is not operating, having the doors closed will prevent heat from your house from going up the flue, whereas with gas fireplaces the damper is always open. Some open prefabricated gas fireplaces have the facility for adding a fan which will push some of the heated air into the room, but there is no way to add a fan to a basic log set to recover heat. A fan will modestly increase the efficiency of a fireplace by accelerating the rate at which room air is heated and circulated. In our experience, the more a unit relies on a fan for efficiency, the less effective the unit.

My wood burning fireplace smokes. If I install a gas log set will it work?

Installing an open gas log set into a wood-burning fireplace is essentially just changing fuels. If your wood-burning fireplace smokes under certain conditions, it is likely that a log set will spill some of its combustion by-products into the room under the same conditions. In these circumstances, it is recommended to install an efficient gas insert with a single or double liner vent system.

Is there a choice of logs with my prefabricated gas fireplace?

Almost all gas fireplaces come with complete log sets that cannot be altered. The fireplaces are tested with a particular burner and log set up that cannot be altered without voiding the manufacturer's warranty. Some of the more basic "builders" units have burner upgrades available, and a couple of the higher-end specialty direct vent units are starting to offer a couple of burner options, but for the most part, most gas fireplaces have no options for different burner and log setups.

Can I interchange the trim or log set from one manufacturer to another?

Fireplace components, like most other manufactured products, are generally not universal or interchangeable; especially finishing items such as trims and log sets, which distinguish one manufacturer from another.

Can I use vented gas logs in a stove? In a fireplace? In a coal burning fireplace?

Vented gas logs can only be used in a wood-burning fireplace. A coal-burning fireplace is too shallow. Vented gas logs are not recommended for a stove because of safety concerns.

Can I modulate the flame on my gas log set?

This may be possible, depending on the make and model of your gas log set.

Can I change the log set in my zero clearance fireplace or insert fireplace?

The logs installed in gas fireplaces cannot be altered. The set-up of the logs is specific to the way the burner has been tested and works. Also, if you alter the logs, the warranty is likely to be voided.

I'm looking for a gas fireplace that can vent through a masonry chimney that will look as close to masonry as possible. I want to run the marble right up to the edge of the opening. Approx. (W)36" x (H)24" (if possible). I would also like to be able to use a remote control or wall switch.

If you have an existing wood burning fireplace you can install a log set. They come in various sizes to suit different sized openings and they can also be controlled by a wall switch or a remote control.

Do you sell a gas fireplace with a glowing ember base? i.e.:- a fireplace that has "hot ashes" underneath the grate. Please advise if you do and the prices associated with them. Efficiency is not the concern - appearance is!

The best way to achieve this effect is with a gas log set in either an existing masonry fireplace or a prefabricated zero clearance wood burning fireplace. We often use the zero clearance wood burning fireplace with a gas log set in renovations and new home construction to achieve the best aesthetics. If you look on our web site the combination would be a Superior wood burning zero clearance fireplace with a Peterson log set installed within it.

Do you make any new gas fireplaces with zero clearance in which the front doors can open?

Doors will cut down on your heat loss when the fireplace is not in operation, as the damper in wood burning fireplaces is either disabled or removed entirely when a log set is installed. To increase the opening height you would have to have the chimney capacity calculated for the new opening.

What is a direct vent insert?

A direct vent insert is an efficient gas insert made to go into an open wood-burning masonry or prefabricated fireplace. It is a sealed unit with a glass front. A direct vent insert has two flexible liners, each generally three inches thick, that are installed into the chimney flue, one for exhaust and one for air intake, making it a closed system. This insert primarily provides radiant heat through the glass, although convective heat is pulled around the firebox from the room, often passing through some form of heat exchanger and returned to the room.

I am finishing my basement. I am looking for a direct vent gas fireplace in the 30K BTU range. I need to have a blower to heat the entire basement. What is the capacity of your fan and does the fan draw from outside the home or inside the room?

A fan itself does not heat. It is the efficiency of the unit which counts. A fan will assist in the circulation of converted heat in the room - as will a ceiling fan, it does bring in fresh air from outside. A fan installed in a fireplace usually increases the efficiency of a fireplace 5 to 10%.

Can I change out my direct vent fireplace for another manufacturer's and hook up to the existing vent system?

Many direct vent fireplace manufacturers make their own vent systems. Their units are only approved with these systems. You have to be very careful that the new unit will match up with the existing vent system and that approvals are possible.

Can you replace a direct vent fireplace with a different fireplace by simply hooking up to the existing vent?

If the new fireplace has been made by the same manufacturer as the old one, you should have no problem. If not, the complete vent system including the exterior vent termination will have to be changed. This is because each manufacturer receives approval for their units based on the use of their own vent system. So one manufacturer's fireplace will not be approved with another's vent system. There are a few exceptions with some smaller manufacturers that use common vent systems made by third-party approved vent manufacturers.

Are there direct-vented fireplaces with less metal and louvres exposed?

A few manufactures have come up with designs that have minimized the exposed metal on direct vent fireplaces.

Can I vent an open gas fireplace out a wall?

Only sealed direct vent fireplaces can be vented horizontally out a wall. The only exception would be an open fireplace with a power vented system, which is usually noisy and not recommended in residential installations.

How do I convert my wood-burning fireplace into a gas fireplace?

To convert your wood-burning fireplace into gas, you must get a gas fireplace insert or gas log set. They are designed to fit into existing masonry and prefabricated fireplaces

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