Frequently Asked Questions
General
- How can I find the model or serial number of my fireplace?
- What is zone heating and how can it save on central heating costs?
- What is a British Thermal Unit (BTU)?
- How many BTUs will I need?
- What is the Comfort Zone and how does this relate to BTUs?
- Why is adjustable heat output so important?
- How does radiant heat figure in the Comfort Zone?
- How long will the batteries last in my remote control?
- Should I leave the batteries in my IPI system?
- What are the main components of the remote control?
- What can interfere with the operation of the remote control?
- Why should I buy a remote control?
- Can the frequency of the remote be changed if I have something else activating the fireplace?
- Can I cover the louvres on my fireplace or insert face?
- Can I have a hand-held remote control and a wall switch?
- My remote control is not working. Why?
- My remote will not turn my fireplace off. Why?
- The fireplace flame does not turn on and off at the exact desired temperature. Why?
- How can I avoid accidental operation of the remote control while I am away from home for an extended period of time?
- How far away from the fireplace can I be and activate the fireplace with a remote control?
- The temperature reading on my hand-held transmitter does not match my house wall thermostat. Why?
- What powers the remote control?
- What is a safety pilot?
- What is required to use a remote control? And what is required to use a wall switch?
- I have a fan kit on my gas fireplace, but it doesn't seem to blow much air.
Gas
- Are gas fireplaces safe?
- Will my fireplace operate during a power outage?
- What is a Direct Vent fireplace?
- What is a B-Vent fireplace?
- What is a vent free gas fireplace?
- How often should I have my fireplace serviced or inspected?
- What fuels are available to operate my fireplace?
- Can I turn off my pilot in the summer when it is not being used, or should I leave it on?
- There is a white film on the glass, log set and brick or inside the firebox. What is it?
- How do I clean my glass?
- How do I remove the glass from my fireplace?
- My pilot flame does not stay lit and extinguishes prematurely. How can I correct this?
- Can I buy extra fire stones or fire gems for my fireplace?
- I purchased a fireplace with linear burners and I want to put rocks inside. Can I use regular river stones?
- My fireplace is about 10-15 years old. The pilot light will light the fireplace but the flame goes out after about half an hour. What's wrong?
- Should my gas fireplace have a blower?
- How do gas fireplaces vent?
- Should I have an inspection performed on my fireplace, stove or insert?
- My fan is too noisy. What can I do?
- If I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?
- How often do I have to clean the gas fireplace and vent?
- Can I cover the louvres on my fireplace or insert face?
- Can I install a fireplace, stove or insert myself?
- I want the look of a great fire but don't want heat. What are my options?
- I have an odour in my gas fireplace.
- Can I position my gas logs in a different fashion or use a different log set?
- Can I remove the glass panel on my gas fireplace?
- Can I shut the pilot off in the summer?
- Is direct vent the same as ventless/vent free?
- The glass on my fireplace is unusually hot.
- The mantel on my fireplace is unusually hot.
- Why do I have blue flames?
- How do I know where I can place my gas logs?
- How do I size gas logs for my fireplace?
- How much do gas logs cost to operate?
- How much heat will I get from my gas logs?
- What are glass logs made of?
- What do I do if one of my gas logs breaks?
- Why do gas logs collect soot?
- Why will the blower not turn on immediately?
- With gas logs, do I need the damper open all the time?
- Can I change the look of my fireplace?
- Can I convert my gas fireplace to a wood burning fireplace?
- Can I install a blower or a fan kit on my fireplace after the fireplace has been installed?
- Can I use an existing masonry chimney as the vent for my gas fireplace?
- Doesn't the solid glass panel keep me from getting heat out of my direct vent gas fireplace?
- How do gas fireplaces vent?
- What does the term "zero clearance" mean?
- What fireplaces do you sell that do not have glass fronts?
- What is an IPI ignition system?
- What is the difference between a Direct Vent and a B-Vent gas hearth product?
- Are the flames on my gas logs adjustable?
- Can I convert my gas logs from LP to natural gas or from natural gas to LP?
- Can I remove my gas logs and burn wood on the hearth kit?
- Can the glass doors on my fireplace be closed when my gas logs are burning?
- How can I install gas logs if my gas line comes in from the left side?
- How do I clean my gas logs?
- What is the recommended burn-in procedure on a new gas fireplace?
- Can I remove the glass panel on my gas fireplace?
- What is the absolute minimum firebox size that will allow me to burn gas logs?
- What is the cost of installing gas logs?
- Why should I buy gas logs?
- Can a gas fireplace be installed in a room that does not have a fireplace?
- Is it possible to have a gas fire without having an existing fireplace? For example, can I place a fireplace on a back outside wall?
- Do we need a vent for an exterior fireplace?
- We have a gas insert that is approximately 8 years old. Is it possible to convert this to a direct vent? If not, could it be power-vented to achieve a similar result?
- Can we hook up our fireplace to a smart system?
- We are removing our open inefficient gas fireplace and want to replace it with a sealed efficient unit which would hook up to the existing vent. Can this be done?
- I am interested in getting a fireplace installed in my home. I don't have an existing space and am told I would need what is called a zero clearance kit. You advertise the use of what you call an approved metal firebox. Is that the same as a zero clearance kit and what exactly is it made of? How is it installed in the wall for the fireplace insert to fit into?
- I am looking to replace my existing open gas or wood burning fireplace with a more efficient sealed gas unit, and I want to accomplish this without affecting my finishes.
- When purchasing a gas fireplace is it not standard to get a fan and thermostat with it or is this extra and approximately how much? And can they be installed after the fireplace has been inserted?
- I am getting confused between the efficiency of direct vent and sealed B-vent fireplaces. I have been told that the sealed B-vent does not create the draft and waste heat like the standard B-vent gas fireplace and is not noticeably different from the direct vent. Is this true?
- Can I increase the efficiency of my open fireplace by adding glass doors and a fan?
- My wood burning fireplace smokes. If I install a gas log set will it work?
- Is there a choice of logs with my prefabricated gas fireplace?
- Can I interchange the trim or log set from one manufacturer to another?
- Can I use vented gas logs in a stove? In a fireplace? In a coal burning fireplace?
- Can I modulate the flame on my gas log set?
- Can I change the log set in my zero clearance fireplace or insert fireplace?
- I'm looking for a gas fireplace that can vent through a masonry chimney that will look as close to masonry as possible. I want to run the marble right up to the edge of the opening. Approx. (W)36" x (H)24" (if possible). I would also like to be able to use a remote control or wall switch.
- Do you sell a gas fireplace with a glowing ember base? i.e.:- a fireplace that has "hot ashes" underneath the grate. Please advise if you do and the prices associated with them. Efficiency is not the concern - appearance is!
- Do you make any new gas fireplaces with zero clearance in which the front doors can open?
- What is a direct vent insert?
- I am finishing my basement. I am looking for a direct vent gas fireplace in the 30K BTU range. I need to have a blower to heat the entire basement. What is the capacity of your fan and does the fan draw from outside the home or inside the room?
- Can I change out my direct vent fireplace for another manufacturer's and hook up to the existing vent system?
- Can you replace a direct vent fireplace with a different fireplace by simply hooking up to the existing vent?
- Are there direct-vented fireplaces with less metal and louvres exposed?
- Can I vent an open gas fireplace out a wall?
- How do I convert my wood-burning fireplace into a gas fireplace?
Wood
- How do I convert my wood burning fireplace that has a gas log set installed back to wood?
- I have steel wood stove, brick lined and doors come off for open front. I want to put gas 18" logs in it. It is vented through a chimney.
- The existing fireplace in the living room is a Traditional wood burning masonry fireplace built flush to the wall. The previous home owner installed a gas log set and a set of folding glass doors attached to the ceramic tile surround. The opening is about W39" by H29". We will want to get a new more realistic log set. Would you recommend staying with some sort of glass on the front? And do you know if it is possible to increase the height of the opening in a masonry fireplace?
- What is seasoned cordwood? To heat an area of 1500 to 2000 sq. ft . would you need a fan system? How many hours does a single load of wood burn? Can you connect to forced air system even through an existing wood burning fireplace chimney?
- Are wood fireplaces allowed to be put into new homes?
- I have a wood burning fireplace on one side and on the backside of the fireplace, which is in my den; I have a wood burning stove that I would like to replace with a gas fireplace. The wood burning stove is vented out the back of the fireplace.
- I have a wood-burning brick and masonry fireplace that faces one direction. We would like to open it up so that is see-through and put in a gas insert.
- I have a wood-burning fireplace that does not vent very well. I'd like to put in a gas insert to solve the problem, preferably an open gas log set.
- Is there a fireplace that can switch from wood burning to gas burning?
- I have a fan kit on my wood burning fireplace but it doesn't seem to blow much air.
- Why am I feeling a cold draft from my fireplace?
- Can I add a fan to my wood burning fireplace?
- Can I burn unvented logs in my woodburning fireplace?
- Can I partially close the damper on my woodburning fireplace so less air goes up the chimney?
- How can I eliminate the odour in my woodburning fireplace?
- How efficient is a woodburning fireplace?
- How should I use the glass doors on my woodburning fireplace?
- What's the best way to start a fire in my fireplace?
- Why am I feeling a cold draft from my fireplace?
Electric
- Are electric fireplaces expensive to operate?
- Are electric fireplaces safe?
- Do electric fireplaces have doors?
- Do electric fireplaces produce heat?
- How hard are electric fireplaces to install?
- What do electric fireplaces look like?
Outdoor
- What does an outside air kit do and do I need one?
- What does the term "zero clearance" mean?
- I want a freestanding natural gas stove for my outdoor covered patio. Can any of your indoor gas stoves be used outside? The stove will be on a deck that has a roof.
- I'm looking for an outdoor, built-in, gas fireplace.
- Is an outdoor wood-burning fireplace permitted in my area?
- Do we need a vent for an exterior fireplace?
- I am interested in installing a natural gas patio heater. What is approximate cost of running a gas line about 20ft and installing a gas valve? There is gas on the property.
- Can I convert an existing wood burning stove to gas?
